Ceiling Bio Fireplace

Delivery

We aim to deliver all items within the estimated delivery time stated on the product page, but these times are estimates and not guarantees. Delivery times may vary due to external factors such as logistics, public holidays, and customs delays (for international shipments).

Delivery will be made to the address provided at checkout. It is your responsibility to ensure that the delivery details are correct.

Right of Withdrawal / 30 Days Return Guarantee

Under EU law, you have the right to withdraw from the contract within 14 days of receiving your goods, without providing a reason. However, [Your Company Name] offers an extended 30-day return guarantee.

Conditions:

• You must notify us of your decision to return the product within 30 days of receiving the goods.
• Items must be returned in their original condition, unused, and in the original packaging.
• You are responsible for the return shipping costs unless the product is faulty or incorrect.
• Upon receipt of the returned goods, we will inspect them and process your refund within 14 days.

If you exercise your right of withdrawal after using the product, we may deduct an amount for the diminished value of the goods from your refund.

How to Return:

To initiate a return, contact us at [Contact Email] with your order details. We will provide further instructions.

5-Year Warranty

All items purchased from [Your Company Name] come with a 5-year warranty, covering manufacturing defects.

Warranty Conditions:

• The warranty period starts from the date of delivery.
• The warranty covers only manufacturing defects and does not include damage caused by normal wear and tear, misuse, accidents, or unauthorized alterations.

Claims:

If you believe your product is faulty, contact our customer service team at [Contact Email] with proof of purchase, a description of the fault, and photos (if applicable). We will assess your claim and offer a repair, replacement, or refund in accordance with your legal rights.

Defective or Incorrect Goods

If you receive a defective or incorrect item, please notify us within 14 days of receipt. We will arrange for a replacement, repair, or refund and cover any reasonable return shipping costs.