Terms and Conditions

Last Updated: 22-09-2024

Welcome to Halo Interior. These Terms and Conditions outline the rules and regulations for the use of our website and apply to all purchases made through our online shop.

By accessing this website and placing an order, you agree to comply with these terms and conditions. Please read them carefully. If you do not agree with these terms, you should not use our website.

1. Company Information

Halo Interior Group
5-9 Main St
Gibraltar GX11 1AA
GIB

contact@halo-interior.com
phone

2. General Conditions

These terms and conditions apply to all offers, orders, and agreements made between you (the customer) and Halo Interior Group. No variation of these conditions shall be valid unless agreed to in writing.

3. Products and Availability

All products listed on our website are subject to availability. We reserve the right to discontinue any product or change its price without prior notice. In the event that a product ordered is not available, you will be informed as soon as possible and offered an alternative product or a full refund.

4. Pricing

We make every effort to ensure that pricing information is accurate. However, if an error is identified, we reserve the right to correct it and offer you the opportunity to confirm your order at the correct price or cancel it.

VAT or Import tax may apply on some goods.

5. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards
  • PayPal
  • Bank Transfer

Payment must be made at the time of purchase. If your payment method is declined, we will not process your order until the payment issue is resolved.

6. Order Confirmation

Upon placing an order, you will receive an email confirming your order. This confirmation is not an acceptance of your order but an acknowledgment of receipt. A binding contract between you and Halo Interior Group will only be formed when we dispatch the goods.

7. Delivery

We aim to deliver all items within the estimated delivery time stated on the product page, but these times are estimates and not guarantees. Delivery times may vary due to external factors such as logistics, public holidays, and customs delays (for international shipments).

Delivery will be made to the address provided at checkout. It is your responsibility to ensure that the delivery details are correct.

8. Right of Withdrawal / 30 Days Return Guarantee

Under EU law, you have the right to withdraw from the contract within 14 days of receiving your goods, without providing a reason. However, [Your Company Name] offers an extended 30-day return guarantee.

Conditions:

  • You must notify us of your decision to return the product within 30 days of receiving the goods.
  • Items must be returned in their original condition, unused, and in the original packaging.
  • You are responsible for the return shipping costs unless the product is faulty or incorrect.
  • Upon receipt of the returned goods, we will inspect them and process your refund within 14 days.

If you exercise your right of withdrawal after using the product, we may deduct an amount for the diminished value of the goods from your refund.

How to Return:

To initiate a return, contact us at contact@halo-interior.com with your order details. We will provide further instructions.

9. 5-Year Warranty

All items purchased from Halo Interior Group come with a 5-year warranty, covering manufacturing defects.

Warranty Conditions:

  • The warranty period starts from the date of delivery.
  • The warranty covers only manufacturing defects and does not include damage caused by normal wear and tear, misuse, accidents, or unauthorized alterations.

Claims:

If you believe your product is faulty, contact our customer service team at [Contact Email] with proof of purchase, a description of the fault, and photos (if applicable). We will assess your claim and offer a repair, replacement, or refund in accordance with your legal rights.

10. Defective or Incorrect Goods

If you receive a defective or incorrect item, please notify us within 14 days of receipt. We will arrange for a replacement, repair, or refund and cover any reasonable return shipping costs.

11. Limitation of Liability

Halo Interior Grouo is not liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the products sold on our website. Our maximum liability for any claim shall not exceed the purchase price of the product in question.

12. Privacy Policy

We take your privacy seriously and are committed to protecting your personal data. 

Read more - click here.

13. Intellectual Property

All content on our website, including text, images, logos, and designs, is the intellectual property of Halo Interior Group or its licensors. You may not copy, reproduce, or distribute any part of the website without our prior written consent.

14. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the country in which our company is registered. In the event of a dispute, the parties agree to submit to the exclusive jurisdiction of the courts of that country.

15. Amendments to the Terms

We reserve the right to amend these terms and conditions at any time without prior notice. The updated terms will be effective as soon as they are published on our website. It is your responsibility to review the terms periodically.

16. Contact Information

If you have any questions about these terms, your order, or any other inquiries, please contact us at:

Halo Interior Group
5-9 Main St
Gibraltar GX11 1AA
GIB

contact@halo-interior.com