Privacy and Cookie Policy
Last Updated: 20-09-2024
At Halo Interior Group, we are committed to protecting your privacy and personal data in compliance with the General Data Protection Regulation (GDPR) and the ePrivacy Directive (Cookie Law) of the European Union. This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including how we use cookies and tracking technologies such as Meta Pixel and Google Analytics.
By using our website, you consent to the collection and use of your data as described in this policy. If you do not agree with these terms, please refrain from using our website.
1. Data Controller
The data controller responsible for your personal data is:
Halo Interior
5-9 Main St
Gibraltar GX11 1AA
GIB
contact@halo-interior.com
2. Personal Data We Collect
We collect the following types of personal data when you interact with our webshop:
a. Personal Information Provided by You:
- Contact Information: Name, email address, phone number, delivery address, billing address, and payment details when you make a purchase.
- Account Information: If you create an account, we collect your username and password.
- Communication Data: Emails or messages you send us through customer service or feedback forms.
b. Data Collected Automatically:
When you use our website, we collect information automatically through cookies and similar technologies:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Information: Pages visited, links clicked, time spent on each page, and other interaction data.
- Location Data: Approximate geographic location based on your IP address.
c. Data from Third-Party Services:
- We use Google Analytics to collect aggregated data about user interactions on our website.
- We use Meta Pixel (Facebook Pixel) to track conversions and help us target relevant ads on Facebook and Instagram.
- Data collected via these tools may include anonymized or pseudonymized identifiers.
3. How We Use Your Data
We use your personal data for the following purposes:
a. To Fulfill Orders and Provide Services:
- Processing and delivering your orders.
- Handling payments and returns.
- Communicating with you regarding your order status, inquiries, or account information.
b. To Improve and Optimize Our Website:
- Analyzing user behavior to improve the design, functionality, and user experience of our site (via Google Analytics).
- Measuring the effectiveness of marketing campaigns (via Meta Pixel).
c. For Marketing and Advertising Purposes:
- Sending you marketing communications (with your explicit consent).
- Displaying relevant ads on third-party platforms such as Facebook and Instagram using Meta Pixel.
- Using Google Analytics data to understand which products and content are most popular.
d. To Comply with Legal Obligations:
- Fulfilling tax and legal requirements, such as retaining transaction data for VAT reporting.
4. Legal Basis for Processing Your Data
Under the GDPR, the legal basis for processing your personal data is:
- Contract Performance: Processing is necessary to fulfill the contract (e.g., processing orders and deliveries).
- Legitimate Interest: We process data to improve our website, secure transactions, and offer relevant content and advertising (using cookies and analytics tools).
- Consent: Where required, we rely on your consent to process personal data for marketing, cookies, and other tracking technologies. You may withdraw your consent at any time.
5. Sharing Your Data
We share your personal data only when necessary and with trusted third parties:
a. Service Providers:
We may share your information with third-party service providers who perform functions such as payment processing, order fulfillment, IT hosting, and customer service on our behalf. These service providers are contractually obligated to protect your data and comply with GDPR.
b. Analytics and Advertising Providers:
We share anonymized or pseudonymized data with:
- Google Analytics to help us understand how users interact with our website and improve our services.
- Meta Pixel (Facebook Pixel) to deliver targeted advertising to users on Facebook and Instagram.
c. Legal Obligations:
We may share your data to comply with legal obligations, such as responding to court orders, regulatory requests, or fraud investigations.
6. How We Protect Your Data
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes secure payment processing, encrypted communications (SSL), and regular security audits.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. This may include retaining transaction data for tax or legal reporting purposes.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request that we correct any inaccurate or incomplete data.
- Right to Erasure: Request that we delete your personal data, provided it is no longer needed for legal or contractual purposes.
- Right to Restrict Processing: Request that we limit the processing of your data under certain circumstances.
- Right to Data Portability: Request that we transfer your data to another service provider in a structured, machine-readable format.
- Right to Object: Object to the processing of your personal data, particularly for direct marketing or profiling.
- Right to Withdraw Consent: You may withdraw your consent for data processing at any time (e.g., for cookies or marketing communications).
To exercise any of these rights, please contact us at [Contact Email]. We may require proof of identity to verify your request.
9. Cookie Policy
Cookies are small text files stored on your device to collect information about how you use our website.
a. Types of Cookies We Use:
- Essential Cookies: Necessary for the basic operation of our site (e.g., keeping your items in the shopping cart).
- Performance Cookies: Help us understand how visitors interact with the site (e.g., via Google Analytics).
- Marketing Cookies: Used to deliver relevant ads to you on third-party platforms (e.g., Meta Pixel).
b. Consent to Cookies:
Upon your first visit to our website, you will be asked to consent to the use of cookies via a cookie banner. You may choose to accept or reject non-essential cookies. You can also manage your cookie preferences at any time by adjusting your browser settings.
c. How to Manage Cookies:
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
For more information on managing cookies, visit [Your Company’s Cookie Settings Page] or see guides from your browser provider.
10. Third-Party Links
Our website may contain links to third-party websites. This privacy policy applies only to our website, and we are not responsible for the privacy practices of other websites. We encourage you to review their privacy policies before submitting any personal data.
11. Changes to This Policy
We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we are protecting your data.
12. Contact Us
If you have any questions or concerns about this Privacy and Cookie Policy or your personal data, please contact us at:
Halo Interior
5-9 Main St
Gibraltar GX11 1AA
GIB
contact@halo-interior.com
